Privacy policy
This Privacy Policy aims to inform you about the processing of your data and the rights you have in accordance with the applicable regulations on the Protection of Personal Data, especially under the General Data Protection Regulation ("GDPR").
1. Data Controller
The person responsible for the website and the processing is Zsuzsanna Zsemberi with registered office at Avda. Diagonal 441, 4th floor, Door B (08036) Barcelona and N.I.F Z0254774P, intra-community operator number for VAT purposes is "ESZ0254774P". Hereinafter TME.
You can contact us via email at info@marellaexperience.com
2. Purpose of the Processing
At TME, we process the information provided by interested parties for the following purposes:
i. Manage commercial relationships and the purchase of our trips, experiences and excursions.
ii. Manage the sending of requested information.
iii. Develop commercial actions, maintain and manage the relationship with the user, as well as manage the services offered through the website and information tasks, including conducting automated assessments, obtaining profiles, and customer segmentation to improve the online experience.
For the execution of these purposes, we will only request the strictly necessary data. Always and everywhere, we will only process those data on which we have your consent.
If personal data is to be further processed for a purpose other than that for which it was collected, prior to such further processing, the data subject shall be provided with information about that other purpose and any relevant additional information.
However, in accordance with current legislation, if a competent Public Administration, Courts, or Tribunals require information from us, we are obliged to provide it, as well as in the event that a Law imposes an obligation to communicate information to a third party.
We will retain personal data for as long as commercial and/or activities with TME continue or for the time necessary to achieve the purposes for which they were collected. When our commercial, professional, and/or activities relationship ceases or when the entrusted purpose has been fulfilled, we will proceed to delete your data. If at any time there is legislation that obliges us to keep data for longer than indicated, we will do so because we have to comply with the regulations, but in any case, we will inform you.
3. Legal Basis for Processing
The legal basis for data processing is determined by the execution of a contract in which you are a party and the express consent of the interested party.
We only ask that you please be responsible when sharing information. We cannot control or review the legality of the information you provide, and therefore, we will not be responsible for any consequences arising from the illegality, illegitimacy, alteration, misuse, fraud, or penalty arising from the information you have provided. In this regard, if you provide us with data, we understand that they are accurate, truthful, and not third-party data.
4. Recipients of Transfers or International Transfers
No data transfers or international transfers will be made.
In some cases, only when necessary, TME may provide user data to third parties. However, user data will never be sold to third parties.
External service providers (for example, payment providers) with whom TME works may use the data to provide the corresponding services; however, they will not use this information for their own purposes or for transfer to third parties.
TME ensures the security of personal data when they are sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is processed in accordance with data privacy regulations.
5. Rights of Data Subjects:
The rights you have regarding your personal data are:
- Right of Access: Right to request and obtain free information about the nature, origin, source, or purpose of the treatments that affect your data.
- Right to Rectification: Right to modify data that are inaccurate or incomplete.
- Right to Erasure: Right to request the cancellation, deletion, or removal of your personal data at any time.
- Right to Object: Right to decide not to carry out specific data processing.
- Right to Data Portability: Right to request the transmission of your data to other Companies, Institutions, Organizations, or to yourself.
You can exercise your rights by sending a written communication info@marellaexperience.com indicating in the subject "Data Protection Rights".
Additionally, you can revoke your consent at any time, for which you have the same means, a written communication to info@marellaexperience.com.
If you have any doubts, complaints, suggestions, or any other questions about data processing at info@marellaexperience.com.
And in any case, you have the right to lodge a complaint with the Data Protection Authority, Spanish Data Protection Agency, when you consider it appropriate.
6. Categories of Data
At TME, we may group the data we obtain into the following categories:
i. Identifying data, such as names, surnames, email addresses, postal addresses, phones, IP.
ii. Commercial information data.
iii. Economic, financial, or banking data.
iv. Data that you may voluntarily provide during your interaction with the contents of TME such as clicks, comments, or selection of certain contents.
7. Data Security
At TME we have adopted appropriate technical and organizational measures, for the sole purpose of ensuring maximum security and confidentiality in the processing of personal data. If you need additional information about data security, you can request it by email to info@marellaexperience.com.
Finally, please note that the Privacy Policy may change in the future, for example, due to regulatory changes or changes in TME. If the changes could affect your rights or your Privacy, or how we handle your personal data, we will inform you in advance, so you can understand how they affect you and decide whether to accept them or not.